Introduction
NDAX is a leading cryptocurrency exchange providing secure trading and storage for digital assets like Bitcoin, Ethereum, and other altcoins. Logging in safely is essential to protect your funds. This guide covers official login steps, two-factor authentication, account recovery, troubleshooting, and best practices for managing your NDAX wallet.
1. How to sign in
Visit the official NDAX login page: ndax.io or directly access ndax.io/signin. Enter your registered email and password. If two-factor authentication is enabled, input the verification code from your authenticator app or SMS.
Always verify the URL and SSL certificate. Bookmark the official login page to avoid phishing attempts.
2. First-time login & account verification
New users must verify their email and complete identity verification (KYC) to enable trading. Follow the on-screen instructions and submit documents securely. Proper setup ensures access to deposits, withdrawals, and trading features.
3. Two-factor authentication (2FA)
Enable 2FA via an authenticator app for added security. Avoid SMS-based 2FA if possible due to SIM swap risks. Store backup codes securely in case your 2FA device is lost.
4. Password and recovery
Use a strong, unique password. If forgotten, use the Forgot password link to reset via your verified email. Immediately change your password if you suspect unauthorized access.
5. Common login issues & fixes
- Check email/password accuracy and caps lock.
- Clear browser cache or try a different browser.
- Ensure 2FA device is correct and synchronized.
- Check NDAX status for maintenance or outages: status.ndax.io.
- Contact official support if issues persist: NDAX Support.
6. Session and device management
Review active sessions in account settings. Revoke unknown devices. Avoid logging in on public computers. Always sign out and clear browser history after shared use.
7. Security best practices
- Enable 2FA and strong passwords.
- Regularly monitor account activity.
- Only connect to trusted websites and apps.
- Keep devices and apps updated.
- Never share login credentials or verification codes.
8. Deposits and withdrawals
Login is required to deposit or withdraw crypto and fiat. Review limits and fees on the official page: ndax.io/fees.
9. API access and integration
Developers can use NDAX APIs. Keep API keys secure, apply minimal permissions, and rotate keys regularly. Official documentation: ndax.io/api.
10. Compromised account procedures
If unauthorized access occurs, change your password, revoke sessions, and contact NDAX Support immediately. Provide relevant details for rapid assistance.